FAQs

1. What type of clothing does Novaxa offer?
We offer a wide range of clothing products designed for modern lifestyles, including casual wear, basics, and on-trend seasonal pieces. Our collections cater to both men and women who appreciate quality and contemporary style.

2. How can I place an order?
You can place an order directly through our website. Simply browse the collection, select your items, choose your size, and proceed to checkout.

3. What payment methods do you accept?
We accept all major credit and debit cards, as well as other secure payment options provided at checkout.

4. How long does shipping take?
Shipping times vary depending on your location. Estimated delivery time is usually between 3 to 7 business days after your order is processed. You will receive tracking information once your order has shipped.

5. Do you ship internationally?
Currently, we offer domestic and selected international shipping. Shipping options and fees are calculated at checkout based on your location.

6. Can I return or exchange an item?
Yes, we offer returns and exchanges under certain conditions. Items must be returned within the return period in unused, original condition. Please refer to our Return Policy page for full details.

7. How do I contact customer support?
You can reach our customer support team by sending an email to info@novaxa.shop. We aim to respond to all inquiries within 24–48 business hours.

8. How do I know what size to order?
A size guide is available on each product page to help you choose the right fit. If you’re still unsure, feel free to contact us for further assistance.